The Holiday World conglomerate of RV dealerships is comprised of 6 dealerships in Texas and New Mexico. Coach-Net’s Stacy Fendley, Regional Sales Representative, had the pleasure of visiting with Joe Grossen , Finance Director, from Holiday World of Katy and his staff. The Katy location is Holiday World’s largest dealership, serving the Houston area for over 20 years. This state-of-the-art dealership spans across 30 acres and includes 40 service bays for more efficient service, as well as, more room for parts & accessories and a large sales lot.
Joe and most of his staff have been working with Holiday World for at least four years and were drawn to the RV industry because of the “fun factor”. “RVing is all about fulfilling the American Dream,” says Joe “and we are so glad to be a part of helping families make lasting memories.” They also mentioned that Holiday World is one of the most successful RV dealerships in the state of Texas, mainly because of their inventory and selection, their advertising efforts, and their well-trained and eager-to-help staff. In addition to these three key factors, Joe also believes their key to success is their customer service and quick response time.
Joe has noticed that new RV owners really value Coach-Net’s 24/7 RV Technical Assistance Hotline and how, even when they are miles away, they can receive step-by-step instructions on how to fix common operational issues. He also commented that Holiday World really values ALL of their household products, however, Coach-Net’s staff is always available to assist with any questions they may have.
When asked about the one piece of advice that he typically gives new RV owners, Joe responded, “Buy Coach-Net’s roadside assistance and additional F&I products. They will improve the total RVing experience.”
Thank you, Joe and Holiday World, for being your customers’ connection to carefree RVing.