Creating a Company Culture Built on Customer Value
For businesses to create a sustainable advantage over competitors, it is important to have qualities that stand out and communicate …
Category Archives: Customer Service
10 Tips to Improve Customer Satisfaction
Customer satisfaction is the key to business success. A happy customer is more likely to become a repeat customer, and …
Creating Effective Responses to Positive & Negative Customer Feedback
Your business reputation greatly depends upon customer feedback. When they post a complaint or write something negative about your product, …
Tips to Retain Existing Clients
Many businesses have acquired more clients with the help of lead generation, and this is due to advanced technology and …
Top Soft Skills Every Salesperson Should Know
Every job requires candidates and employees to have certain skills that directly relate to successfully completing all that the position …
Five Tips for Handling the Angry Customer
Whether you interact with customers over the phone or face-to-face, having the right tools to handle a hot-headed person can …
Friends Rather Than Customers: How to Treat Your Clients the Right Way
There is often a palpable disconnect between business owners and their clients. Whether consciously or unconsciously, the former often feel …
The Biggest Social Media Marketing Pitfalls to Watch for
Social media marketing has been around for several years now, but there are still many new or established businesses that …
10 Common Practices That Chase Customers Away
It does not matter if your company has been around for decades or just a few weeks – if you …
How to Measure the Effectiveness of a Social Media Marketing Campaign
Social media marketing is no longer an optional extra in your marketing portfolio. It’s an essential marketing channel for any …
