Five Tips for Handling the Angry Customer
Whether you interact with customers over the phone or face-to-face, having the right tools to handle a hot-headed person can …
Category Archives: Customer Service
Friends Rather Than Customers: How to Treat Your Clients the Right Way
There is often a palpable disconnect between business owners and their clients. Whether consciously or unconsciously, the former often feel …
The Biggest Social Media Marketing Pitfalls to Watch for
Social media marketing has been around for several years now, but there are still many new or established businesses that …
10 Common Practices That Chase Customers Away
It does not matter if your company has been around for decades or just a few weeks – if you …
How to Measure the Effectiveness of a Social Media Marketing Campaign
Social media marketing is no longer an optional extra in your marketing portfolio. It’s an essential marketing channel for any …
How to Win Your Prospect Over in 5 Minutes or Less
In sales, the art of rapport is crucial to closing more deals. Rapport is about establishing common ground with your …
7 Ways To Grow Sales & Customer Service Results
If you want to increase revenues for your company this year, focusing on improving results for your sales and …
10 Steps to Gaining Loyal Brand Champions
No business owner likes to see customer complaints. Whether those negative comments come in via your social media feed or …
How To Improve Brand Loyalty
When you’re running a business, brand loyalty is a deciding factor in your success. Being able to bring in new …
Proven Ways to Get More Return Customers
Any sale is valuable to your business, but return customers offer long-term revenue that can help your business grow much …
