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Category Archives: Customer Service

Creating a Company Culture Built on Customer Value

January 22, 2021

For businesses to create a sustainable advantage over competitors, it is important to have qualities that stand out and communicate …

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10 Tips to Improve Customer Satisfaction

October 7, 2020

Customer satisfaction is the key to business success. A happy customer is more likely to become a repeat customer, and …

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Creating Effective Responses to Positive & Negative Customer Feedback

August 5, 2020

Your business reputation greatly depends upon customer feedback. When they post a complaint or write something negative about your product, …

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Tips to Retain Existing Clients

July 14, 2020

Many businesses have acquired more clients with the help of lead generation, and this is due to advanced technology and …

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Top Soft Skills Every Salesperson Should Know

July 10, 2020

Every job requires candidates and employees to have certain skills that directly relate to successfully completing all that the position …

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Five Tips for Handling the Angry Customer

April 22, 2020

Whether you interact with customers over the phone or face-to-face, having the right tools to handle a hot-headed person can …

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Friends Rather Than Customers: How to Treat Your Clients the Right Way

November 20, 2019

There is often a palpable disconnect between business owners and their clients. Whether consciously or unconsciously, the former often feel …

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The Biggest Social Media Marketing Pitfalls to Watch for

September 17, 2019

Social media marketing has been around for several years now, but there are still many new or established businesses that …

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10 Common Practices That Chase Customers Away

June 27, 2019

It does not matter if your company has been around for decades or just a few weeks – if you …

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How to Measure the Effectiveness of a Social Media Marketing Campaign

April 24, 2019

Social media marketing is no longer an optional extra in your marketing portfolio. It’s an essential marketing channel for any …

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