Troubleshooting Common Customer Unhappiness Scenarios
RV dealerships can keep customers happy by identifying scenarios likely to lead to dissatisfaction. The next step is to come …
Category Archives: Customer Service
How Personalization Can Win Repeat Customers
Put yourself in the shoes of a consumer. When they go shopping, they’re greeted the same way in a dozen …
3 Tips to Help Calm a Frustrated Customer
One tough aspect of providing customer service is working with customers who are deeply upset and you have few options …
Millennials Explore RV Experiences
Though it may seem unlikely, the millennial generation – those between 16 and 34 years of age – may soon …
Making the Best First Impression
It only takes about 10 seconds to make a good or bad first impression. When you master the skill of …
How to Win Every Sale, Every Time
With RV sales, every interaction with your customer, all the way from the specific words you use to the way …
Do You Have Customers or Clients?
Before you can determine whether you have customers or clients, let’s go over a little terminology. A customer is defined …
How to Write a Thank You Email
Sending a thank you email after you make a sale is a good way to show the customer that you …
